Return Policy

PRODUCT & GREETING CARD LINE RETURNS

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A. PRODUCTS

1. OUR RETURN POLICY

We want you to be happy with your order; we are determined to have each and every purchase result in a happy customer. Because everything here at AMW Perspective & Contrado Imaging Ltd. is handmade to order, there is some potential for human error. Usually, our quality control department will pick this up, and everything will be handled before your order is even dispatched. However, in the rare case that something does slip through, all you need to do is let us know. Take a look at the details below on how to do that:

If a product is faulty in any way, you can return it within 14 days. Contact our customer services team using the contact form, quoting your name and order number.

A customer service representative will then talk you through the returns procedure, which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team.

In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email.
If the fault cannot be verified over email, you may need to return the item to us for inspection.
In that instance, a determination can then be made as to the state of the product.
Please do not send your products back to AMW Perspective & Contrado Imaging Ltd. without contacting a member of our team first.

May we remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.

Please note we work in accordance with these provisions:

Non-Faulty Goods: A restocking fee of 20% will apply to all Non-Faulty Goods. AMW Products are custom-handmade from scratch, meaning, production starts 30 minutes after your order is placed. Please verify sizing, product material used, size, appearance of product via pictures provided before processing your order. Please, click the 'Chat With Us!' button at bottom of the screen for any questions or concerns during your ordering process. Please contact, Angelina at angelina@amwperspective.com for any questions or concerns.
Faulty Goods: To return faulty goods, you need to first contact a member of our Customer Services Team using the contact form.

We will only acknowledge returned goods if they are sent using Priority Mail delivery, so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse Priority Mail Recorded delivery postage costs.

It is only when we receive the item in its original state that AMW Perspective & Contrado Imaging Ltd. will redo or recommend a remedy for a faulty item.

Please note: If the product is in a used condition, we will not be able to offer you a remedy for faulty workmanship where we may repair the item. Where there is a minor fault, we may suggest an alternative remedy.

2. REFUND POLICY

Before you receive your items - Things don’t always go to plan, and we know that. That’s why we wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design, get in touch with our friendly customer service team, who will be more than happy to help. Within these 30 minutes, if you contact us to cancel the order, we will be able to issue a full refund.

When you place an order with AMW Perspective & Contrado Imaging Ltd. through any of its trading names, it’s not just a product that you are purchasing but a service as well. We handmake every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials, and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun; we would be unable to offer a full refund; however, alternative options will be discussed with you, and a partial refund may be possible. A customer service team member will be able to advise further.

No matter what, we will always be able to help you. Contact our amazing customer service team and have a chat with them if you have any issues with your order, whether it is before or after we have started production.

After you receive your items - We want you to be happy with your order, and if for any reason you’re not, please do let us know. We value your feedback. As all products are handm

Check Sizes –Every page has details on the sizing of a product (especially clothing – which comes with a full-size chart) so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions, please contact us; we do everything we can to make sure you have all the information you need to order the right size.

Because of the personalized nature of the products you order with AMW Perspective & Contrado Imaging Ltd., we look at every order on a case-by-case basis. We will always do everything within our power to find a solution to remedy the situation, as your satisfaction is so important to us.

If you wish to raise any concern within 14 days of receiving your order, please use our contact form and provide your order number and a summary along with pictures. Our dedicated team will get back to you on average within 24 working hours.

3. CANCELLATIONS

Within 30 minutes - We wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order or have any doubts about your design, contact our friendly customer service team using our contact form. They will be more than happy to help and can offer a full refund.

When you place an order with AMW Perspective & Contrado Imaging Ltd. through any of its trading names, it’s not just a product that you are purchasing but a service as well. We handmake every product and personalize it to order, so as soon as we start production of your bespoke items, we have already invested into the ink, transfer paper, materials, and the workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun; we would be unable to offer a full refund; however, alternative options will be discussed with you, and a partial refund may be possible. A customer service team member will be able to advise further.

After 30 minutes - We handmake every product to order, so as soon as we start production of your items, we have already invested into the ink, transfer paper, materials, and the workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.

* Return information pulled from Contrado Imaging Ltd website in conjunction with AMW Perspective Studios, LLC.

B. Greeting Card & Postcards

1. Greeting Card & Postcards OUR RETURN POLICY

We want you to be happy with your order; we are determined to have every purchase result in a happy customer. Because Greeting Card & Postcard line at AMW Perspective is handmade, there is some potential for human error. Usually, our quality control department will pick this up, and everything will be handled before your order is even dispatched. The greeting card & Postcard line is shipped separately from Products; due to the nature of the Greeting Card and Postcard line, all inquiries will be handled in a case-by-case scenario. Take a look at the details below on how to contact AMW Perspective:

If a product is faulty, you can contact our customer services team using the following contact information, quoting your name and order number.

- angelina@amwperspective.com

Please do not send your products back to AMW Perspective without contacting a member of our team first.
If a return is accepted within a case-by-case scenario due to a faulty item or change of mind, it will need to be returned in its original purchased state.
At this time, if a return is accepted within a case-by-case scenario due to a faulty item or change of mind, returns will be sent back to AMW Perspective at the expense of the customer.

May we remind you to review the terms that you agreed to at the time of purchase. These are available at any time on our website.

2. CANCELLATIONS & REFUNDS

Within 30 minutes - We wait 30 minutes after you place your order before we start making it. Within these 30 minutes, you are welcome to contact us if you wish to edit or if you change your mind. If you have any questions about your order, contact our friendly customer service team using our contact form. They will be more than happy to help and can offer a full refund.

When you place an order with AMW Perspective through any of its trading names, it’s not just a product you are purchasing but also a service. We handmake every product and personalize it to order, so as soon as we start producing your bespoke items, we have already invested in the ink, transfer paper, materials, and workforce time specifically for your order. This means that if you wish to cancel after the production of your order has begun; we would be unable to offer a full refund; however, alternative options will be discussed with you, and a partial refund may be possible. A customer service team member will be able to advise further.

You can contact our customer services team using the following contact information, quoting your name and order number.

- angelina@amwperspective.com

After 30 minutes, we handmake every product to order, so as soon as we start producing your items, we have already invested in the ink, transfer paper, materials, and workforce time specifically for your order. This means that if you wish to cancel after 30 minutes of placing the order, a mandatory 20% charge will incur.

*Greeting Card & Postcard line Return, Cancelation & Refund Policy is subject to change.